device not found

[lmcamoes]

From one moment to the other the software cant connect to the 48PRO2

L0018: >> 2019.Jan.18, 13:13:06
L0019: Scanning port(s) for Dataman-48Pro2 .................. found at port USB.
L0020: Establishing connection ... failed. (EC:0104/DE:FFFFFFFF/SN:1176-01938)
L0021: Programmer cannot be accessed.
L0022:
L0023: >> 2019.Jan.18, 13:13:20
L0024: Opened window "Find programmer".
L0025:
L0026: >> 2019.Jan.18, 13:13:21
L0027: Scanning port(s) for Dataman-48Pro2 .................. found at port USB.
L0028: Establishing connection ... failed. (EC:0000/DE:00000000/SN:1176-01938)
L0029: Programmer cannot be accessed.
L0030:
L0031: Program starts in demo mode.
L0032: Selected programmer: Dataman-48Pro2.
L0033: Unknown programmer hardware (DS-SN:00000)!
L0034:
L0035: Firmware or hardware version of connected programmer isn't supported by this version of control program.
L0036: Use please SW from delivery or latest version from manufacturer's web-site.


I updated the sw to the latest version and same result.

Any suggestions?

[Dataman (Neil Parker)]

Hello lmcamoes,

Please generate a problem report (Help > Create problem report) from within the control software and email the resulting ZIP file to our support team for analysis (support@dataman.com).

Once received, someone will be in contact with you to advise the next steps.

Best regards,


Neil Parker
Dataman Programmers